Refund & Returns Policy

Return and Refund Policy

Effective Date: December 1, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Smart Home Orbit website located at:

https://smarthomeorbit.com

Smart Home Orbit is operated by New Horizon Services LLC.

We want our customers to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

2. Contact Information

If you have questions about returns or refunds, please contact our Customer Support team:

Smart Home Orbit

Operated by New Horizon Services LLC

Email: support@smarthomeorbit.com

Phone: 1-817-310-8276

Address:

350 Sunflower Ave

Argyle, TX 76226

Customer Support Hours:

Monday – Friday

9:00 AM – 5:00 PM CST

3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order.

To be eligible for a return:

• The item must be unused and undamaged

• The item must be returned in its original packaging

• All accessories, manuals, and included items must be returned

• Proof of purchase (order number or receipt) must be provided

Items that do not meet these conditions may not be eligible for a refund.

4. How to Start a Return

Step 1 — Contact Customer Support

To request a return, please email support@smarthomeorbit.com within 30 days of receiving your order and include:

• Your order number

• The reason for the return

• Photos if the product is damaged or defective

Step 2 — Return Authorization

If your return request is approved, we will provide:

• Return instructions

• A Return Merchandise Authorization (RMA) number

• A return shipping label if applicable

Returns must be shipped within 7 days of receiving return authorization.

5. Return Shipping Costs

• Customers are responsible for return shipping costs for non-defective returns.

• If the item is defective, damaged, or incorrect, Smart Home Orbit will cover the return shipping cost.

6. Restocking Fees

For returns due to change of mind, a restocking fee of up to 25% may apply depending on the product and supplier policies.

Restocking fees help cover inspection, handling, and processing costs associated with returned merchandise.

7. Defective, Damaged, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include photos or videos showing the issue.

We will offer one of the following resolutions:

• Replacement product

• Full refund

• Return shipping covered by Smart Home Orbit

8. Lost or Undelivered Orders

If your order does not arrive within the estimated delivery timeframe, please contact us.

We will:

• Investigate the shipment with the carrier

• Provide a replacement or full refund if the package is confirmed lost

9. Order Cancellations

Orders may be cancelled before shipment for a full refund.

If the order has already shipped, the return process outlined above will apply.

10. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products

• Perishable goods

• Opened personal care or sanitary items

• Gift cards

• Downloadable software or digital products

11. Refund Processing

Once we receive and inspect your returned item:

• You will receive an email confirming approval or rejection of the refund

• Approved refunds will be issued to the original payment method

Refund processing time:

• Up to 14 business days after the return is approved

• Your bank may require additional time to post the refund

12. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact:

support@smarthomeorbit.com

13. Legal Rights

This policy does not affect any statutory consumer rights that may apply under applicable law.

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14. Agreement

By making a purchase on Smart Home Orbit, you agree to the terms outlined in this Return and Refund Policy.